Communications Page Updates​

We're excited to announce several improvements to the Communications page that make it easier to find and manage your communications.

Changes to Claims Automation Dashboard Navigation​

Within the next two weeks, we will refresh the look and feel of the side and top navigation elements of the Claims Automation dashboard. We are making these changes to enable a more seamless and efficient transition from one area of the dashboard to another.

Improvements and Enhancements​

Deleted attributes removed from contact filters - a small annoyance for customers, if claim or case attributes were deleted within 'Settings', they would still remain visible in the filter pages. Updates have been made so this is no longer the case, creating a simpler and cleaner user interface for our dashboard users.

Improvements and Enhancements​

Claim References - following the deployment of claim references in our last release, thse claim references can now be used to search for claims in the global search box. Additionally, the claim reference is included in the relevant API responses.

Improvements and Enhancements​

Claim References - although we provide unique GUIDs for our claims, our customers told us that these 16 digit IDs were not user friendly - they were too long and could not easily be used over the phone or in written documents generated by Claims Automation. As a result, we have introduced claim references - 8 character alpha-numeric strings that are unique within the context of a company.

Improvements and Enhancements​

Security updates - we continuously maintain our software stack to ensure it is up to date and secure. In this lastest round, it's been the turn of the software that we use to provide the dashboard. No new, exciting features i'm afraid on this occassion.

Improvements and Enhancements​

Claims Data Sorting

Archived claims data records are now sorted and presented after all active claims data records on the Claims Data page.

Improvements and Enhancements​

Message and Notification Filtering

As we continue on our journey of ensuring that communications are scoped correctly to the relevant entity (case or claim), we have introduced a filter on the Message and Notification History panel on the claim page.

Improvements and Enhancements​

Special tokens on 'Compose Email' - we've had special tokens for a while in various features giving you powerful access to your data sets when composing content. Now they're available in the 'Compose Email' feature. Use the panel on the right to navigate the data structure and click on the property or attribute to insert.

Released on 25th October 2023​

Improvements and Enhancements​

Assigning case activities in bulk - we recently launched a new feature that allowed our customers to bulk assign case activities to contacts within the Claims Automation dashboard. This feature has now been further enhanced to allow you to bulk assign case activities to any contacts, not just those contacts already associated with a case. This recent addition adds even more flexibility and removes the need to rely on third party tools and teams to add these case activities for you.