Release Notes for 2023.11.2

Improvements and Enhancements

Message and Notification Filtering

As we continue on our journey of ensuring that communications are scoped correctly to the relevant entity (case or claim), we have introduced a filter on the Message and Notification History panel on the claim page.

This filter allows you to see:

• Administrator message and notifications - all messages that are associated with the current adminstrator of the claim
• Claim message and notifications - all messages that are scope to just the claim you are viewing, irrespective of who the communication was sent to.

This filter should help customers in their operational processes as we continue to deploy and transistion fully over to a state where all communication messages are scoped correctly.

Bug Fixes

Errors and warnings on contact import - warnings and errors have been made more robust on the contact import process, ensuring that validation is applied to phone numbers correctly and imports are not successfully processed if the phone number is invalid.

Export - data attribute type presentation - the system has been updated to ensure that for date attibute types, the content in the export is formatted as a date, not a date time as it was previously.

Token selection on document generation - special token functionality now displays tokens correctly when selecting them in all areas of the dashboard.

Mass bulk exports of contacts - customers are now able to export significant volumes of contacts without error or duplication.

Archived claims data showing in claims data panel - archived claims data records were historically showing in the claims data panel on a claim page. This has been amended to ensure that archived records do not show in this panel (although they are still accessible on the Claims Data tab.)

Info

If you would like further information on any of the above or assistance in using the functionality, please reach out to your Customer Success representative.