August makes dashboard search quicker to update and more accurate, sharpens the accuracy of paginated bundles and chronologies, and opens the Chat with Docs pilot.
This release keeps claim pages responsive on claims holding hundreds of documents, checks every uploaded file for corruption before it can be used, and brings guided in-product tours to all customers.
This release makes the case Documents tab load and page quickly on cases of any size, shows a clear loading indicator while a document opens, and defaults print quality to High.
For customers on the Medical AI trial, the 'Generate with Medical AI' off-canvas has been refined end to end. You can now upload supporting files in place, see at a glance which documents are ready, and confirm before a generation job starts.
The Communications Panel now loads all email sessions reliably, regardless of age, and a range of UX issues with message display, filtering, and session state have been resolved.
For customers participating in the Medical AI trial programme, the Claim page now features a dedicated Medical AI document panel, a purpose-built home for generating and managing AI documents on a claim.
Documents now appear on the Claim page as soon as they're uploaded and scanned, with no manual refresh required.
Every document attached to a claim now appears in one place on the Documents tab, so there is no more switching between activity, claim and team task views to find what you need.
Compose Email: italic text rendering
We've fixed the Compose Email editor so that italicised copy now displays correctly while you type and preview your message. Italics also render properly when combined with bold, underline or strikethrough, so the formatting you apply in the dashboard matches what your recipient will see.
With an increasing number of documents being stored on claims, our approach to displaying documents in the Documents Panel has been optimised to provide a better user experience. Changes are limited to how the document list and document information is displayed within the Documents Panel on the Claim page, Contact page, Case overview page and within a Task. There are no functional changes.