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Release Notes for 2023.11.5

· 2 min read
Timo York
Product Manager

Improvements and Enhancements​

Claim References - although we provide unique GUIDs for our claims, our customers told us that these 16 digit IDs were not user friendly - they were too long and could not easily be used over the phone or in written documents generated by Claims Automation. As a result, we have introduced claim references - 8 character alpha-numeric strings that are unique within the context of a company.

ClaimReferences

These claim references are generated by Claims Automation everytime a new claim is created (from the case site, on the dashboard or by the API) and initially, these references are available in the following ways:

  • on the claim page (as per the image above)
  • within claim data exports
  • as special token so it can be inserted into emails and generated documents

You can also filter by claims references on the claims page. All current cases you have within Claims Automation will be populated with these claim references so they will be available should you wish to use them and in the next release, we will:

  • make the claim references available within the API response
  • allow global search by claim reference

Bug Fixes​

Claims data import - unhandled exceptions - Our customers reported to us that during the upload of claims data, there were certain use cases where incorrect data was not highlighed during validation but exceptions were subsequently thrown during processing. This error checking has now been tightened up, ensuring errors and warnings are flagged during validation.

Intermittent failure of bulk exports & imports - over the past few weeks, Claims Automation dashboard users may have experience import and export jobs being momentarily marked as failed. Although these jobs would eventually update (no failure, not data lost), this condition has been identified and fixed.

Info​

If you would like further information on any of the above or assistance in using the functionality, please reach out to your Customer Success representative.