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Product Update - Changes to Compose Email

· One min read
Timo York
Product Manager

Changes to the Compose Email​

We've made it easier than ever to connect with your contacts.

Our enhanced compose email feature now gives you contextual access to more contacts and a streamlined interface that works just like your favorite email client. The result? You can reach the right people faster, with less confusion and more confidence.

LocationofChanges

What's changed?

  • Sender options (including the case email address and any alternative email addresses) can now be selected from a simple drop down

SenderOptions

  • Expanded contact options (all contacts associated with claim either directly or indirectly via organisation contacts) so you can communicate with more people
  • Add single contacts or groups of contacts with a single click

SenderOptions

  • Intuitive sender and recipient selection that feels familiar and natural
  • Clearer interface

Info​

If you would like further information on this recent change or assistance in configuring Claims Automation in respect of this feature, please reach out to your Customer Success representative.