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Release Notes for 2023.11.3

· 2 min read
Timo York
Product Manager

Improvements and Enhancements​

Claims Data Sorting

Archived claims data records are now sorted and presented after all active claims data records on the Claims Data page.

API Endpoint for Claim Notes

An API endpoint is now available for Claim Notes. Full details of the endpoint can be found in our API documentation but in summary, customers now have even more flexibility to read and update their data programatically. Here's a sneak preview...

ClaimNotesAPI

API Endpoint for External Resources

Did you know you can store external resource URLs against claims and contacts? It's been in Claims Automation for a while now so head over to the documents panel and 'ADD A URL FOR AN EXTRENAL RESOURCE'. You can now also read, add and update these via the the API - See our API documentation for more details.

ExternalResources

Bug Fixes​

Modifications to incoming comms processing - Microsoft are currently rolling out changes with respect to SRS (sender rewriting scheme) - see here for more details. These changes amend the from address in the forwarded email and as such, the sender's original address was not preserved or recognised by our system resulting in prospects being created by the comms process rather than inbound comms being assigned to a particular contact. An update has been made to ensure we're grabbing unaltered from addresses from the forwarded email message so the comms can be accurately assigned to the contact within Claims Automation.

Claim status rules ordering - an update has been made so that CLaimds Automation users can set the order of claim status rules confidently and easily.

Info​

If you would like further information on any of the above or assistance in using the functionality, please reach out to your Customer Success representative.