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Product Update - Updated Claim Page Experience

· 2 min read
Timo York
Product Manager

Updated Claim Page Experience​

We're continuing to refine the Claims Automation dashboard user interface to address usability and performance concerns, making your daily workflows smoother and more intuitive.

This week brings two key improvements to the claim page that will reduce visual clutter, improve navigation, and make claim information easier to access and update.

What's changed?

  • Simplified Claim Details Panel: We've streamlined the information displayed in the claim details panel, focusing on the most essential details you need at a glance. The update process for claim details has also been simplified, reducing confusion and improving overall efficiency.

Claim Details Panel

  • Dedicated Claim Attributes Page: Claim attributes now have their own dedicated page, accessible directly from the claim interface. This change addresses two key improvements:
    • Reduced scrolling: Claims with many claim attributes no longer create lengthy, difficult-to-navigate claim pages. Load times for claim pages where there are many attributes are also improved.
    • Better layout: Attributes are now presented in an optimised layout designed specifically for viewing and managing claim attibutes. This provides a foundation for future improvements too regarding the layout of attributes.

Claim Attributes Page

What stays the same?

  • All existing claim information remains fully accessible
  • Your established claim management workflows continue to work as before
  • Permissions and access controls for claim information are unchanged
  • All claim functionality remains available, just with improved organisation

The benefit?

These interface improvements are designed to make your daily claim management tasks more efficient by:

  • Reducing visual clutter on the main claim page
  • Improving load times and overall performance
  • Making claim attributes easier to review and update
  • Providing a cleaner, more focused user experience

Info​

If you would like further information on this recent change or need assistance navigating the updated claim page interface, please reach out to your Customer Success representative.